Customer Service Representative / Inside Sales

Vaco; Indianapolis (IN); On-site; USD 38,000 - 46,000; Full time

Job summary

Vaco is partnering with a client in the packaging industry on the southwest side of Indianapolis to hire a Customer Service Representative. You will be the primary contact for inbound calls, handle order processing, and assist walk-in customers.

Leverage Acumatica ERP to manage orders and customer data. As you grow in the role (typically after 6+ months), outbound prospecting responsibilities such as cold calling and CRM-based lead development may be added, with compensation adjustments tied to

Qualifications

• Prior customer service experience preferred.
• Experience in manufacturing or distribution is a plus.
• Comfortable using an ERP system.
• Strong communication and dependable attendance.
• Team-oriented with a collaborative mindset.
• Growth mindset for outbound sales opportunities.

Responsibilities

• Serve as the primary point of contact for inbound customer calls.
• Process orders and assist walk-in customers.
• Enter and manage orders in Acumatica ERP.
• Resolve customer issues and answer product questions.
• Educate customers on products/services.
• Escalate complex questions to sales when needed.
• Grow into outbound prospecting to set meetings for the sales team.

Skills

Customer service

Communication

Tools

Acumatica ERP

Job description

About the Opportunity

Vaco has partnered with a client in the packaging industry located on the southwest side of Indianapolis to hire a Customer Service Representative.

This role offers a clear path for growth - after building a strong foundation in customer service, there's an opportunity to expand into a sales development/outbound function with earning potential through commission or a pay increase.

What You'll Do

• Serve as the primary point of contact for inbound customer calls - order volume varies day to day
• Process orders and assist walk-in customers with product purchases
• Enter and manage orders/customer information in the company's ERP system (Acumatica)
• Resolve existing customer issues and answer product questions
• Field inquiries from new or prospective customers and help educate them on products/services
• Escalate more technical or complex questions to sales reps or senior team members
• As you grow in the role (typically after 6+ months), take on outbound prospecting responsibilities - including cold calling and CRM-based lead development - to help set meetings for the sales team.

Growth Potential

This role is designed to grow. As you become established in the customer service function, there's an opportunity to move into an outbound sales development capacity, with additional compensation (raise or commission) tied to that expanded scope.

What We're Looking For

• Previous customer service experience preferred; candidates with strong phone skills and the right attitude will also be considered
• Background in manufacturing or distribution
• Comfortable working in an ERP system
• Calm, steady demeanor - able to keep composure across a range of customer situations
• Strong communicator who's comfortable in an open, collaborative office setting
• Reliable and consistent attendance
• Culture fit is important - this is a small team where everyone's contribution matters

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.