Inside Account Manager

Vaco by Highspring; Franklin (TN); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Job summary

A leading staffing firm in Franklin, TN is seeking an Inside Account Manager for a contract-to-hire opportunity. This role involves managing a portfolio of customer accounts while driving growth and engagement through outbound outreach. Candidates should have 2-3 years of experience in account management or a customer-facing role, strong communication skills, and familiarity with CRM systems. This full-time position offers competitive pay plus commissions and is 100% onsite.

Qualifications

• 2-3 years customer-facing or account management experience (B2B preferred).
• Comfortable with frequent outbound calling and managing a large book of business.
• Proactive, team-oriented mindset.

Responsibilities

• Manage a portfolio of existing and dormant customer accounts.
• Re-engage inactive customers and drive account growth opportunities.
• Conduct high-volume outbound outreach and relationship-building calls.
• Serve as the main point of contact and resolve customer needs/issues.
• Identify cross-sell opportunities and collaborate with internal teams.
• Track all activity and maintain accurate notes in CRM/ERP systems.

Skills

Strong communication skills

Organization skills

Customer service skills

Tools

CRM systems

Job description

Inside Account Manager (Contract-to-Hire)

Location: Franklin, TN (100% onsite, 5 days/week)

Schedule: Full-time (8:00am-5:00pm preferred)

Pay: $25-28/hour + commissions

Start: ASAP

Responsibilities

• Manage a portfolio of existing and dormant customer accounts (no cold prospecting)
• Re-engage inactive customers and drive account growth opportunities
• Conduct high-volume outbound outreach and relationship-building calls
• Serve as the main point of contact and resolve customer needs/issues
• Identify cross-sell opportunities and collaborate with internal teams
• Track all activity and maintain accurate notes in CRM/ERP systems

Qualifications

• 2-3 years customer-facing or account management experience (B2B preferred)
• Strong communication, organization, and customer service skills
• Comfortable with frequent outbound calling and managing a large book of business
• CRM experience and proactive, team-oriented mindset

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographical considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.