Customer Support

EVERWhite; Warminster Township (Bucks County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

SIMPLE IRA (matching)

SIMPLE IRA

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

EVERWhite is seeking a consultative, detail-oriented Customer Support & Order Coordinator with experience in manufacturing, industrial, or B2B environments. You will be the point of contact for website inquiries and phone leads, translating needs into accurate quotes and coordinating with our in-house graphic designer to deliver finished custom whiteboards.

Responsibilities include inbound quoting, design coordination, proactive follow-up to close orders, and growing existing accounts while

Qualifications

• 2–3+ years of inside sales, technical customer support, or project coordination in manufacturing/B2B.
• Ability to translate rough customer ideas into actionable details for design/production.
• Proactive, outbound follow-up with B2B clients and strong rapport building.
• Experience bridging customers with internal design or operations teams.

Responsibilities

• Inbound Quoting & Lead Response: respond promptly with accurate pricing for standard and custom products.
• Custom Design Coordination: liaison with Graphic Designer to capture rough concepts and specs.
• Proactive Follow-Up & Account Growth: follow up on quotes and nurture existing accounts.
• Consultative Customer Support: educate clients on surface options, framing, and capabilities to help select products.

Skills

Inside sales experience

Customer service

Account coordination

Cross-department collaboration

CRM software

Tools

CRM software

Microsoft Office

Quoting systems

Job description

About EVERWhite

EVERWhite is a premium manufacturer of high-quality dry-erase whiteboards, custom-printed boards, and visual communication products serving corporate, education, healthcare, and industrial clients nationwide.

Benefits:

• SIMPLE IRA ( matching)
• SIMPLE IRA
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

About EVERWhite

EVERWhite is a premium manufacturer of high-quality dry-erase whiteboards, custom-printed boards, and visual communication products serving corporate, education, healthcare, and industrial clients nationwide.

Position Overview

We are seeking a consultative, detail-oriented Customer Support & Order Coordinator with experience in a manufacturing, industrial, or B2B environment.

In this role, you will be the point of contact for incoming website inquiries and phone leads, converting customer needs into accurate product quotes. You will collaborate directly with our internal graphic designer to translate rough customer ideas into finished custom whiteboards and proactively follow up to close orders and grow existing accounts.

Key Responsibilities

• Inbound Quoting & Lead Response: Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs and providing accurate, competitive pricing quotes for standard and custom products.
• Custom Design Coordination: Partner directly with our internal Graphic Designer on custom-printed board projects. Guide customers who call in with rough concepts, gather necessary details/specifications, and brief the designer on project vision.
• Proactive Follow-Up & Account Growth: Conduct outbound follow-up calls on open quotes to secure orders and periodically reach out to existing business accounts to foster ongoing relationships and uncover new opportunities.
• Consultative Customer Support: Educate commercial clients, contractors, and institutional buyers on surface options, trim styles, framing, and custom graphic capabilities to help them select the right product.

Qualifications & Experience

• Required Experience: 2–3+ years of inside sales, technical customer support, or project coordination experience within a manufacturing, B2B wholesale, building materials, or industrial environment.
• Conceptual & Spatial Thinking: Ability to listen to a customer's rough idea or sketch and translate it into actionable details for design and production teams.
• Sales & Service Mindset: Proactive, comfortable making outbound follow-up calls, and skilled at building rapport with B2B clients.
• Cross-Departmental Collaboration: Proven experience acting as a bridge between customers and internal design or operations staff.
• Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based inquiry tools.

Note: Candidates with strictly retail, hospitality, or B2C call center backgrounds without industrial, manufacturing, or custom product experience will not be considered.

Everwhite Corporation is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

We celebrate diversity and are committed to creating an inclusive environment for all employees.