Entry-Level Customer Service Specialist - Chat Support

Crowns R Us Dental Lab; United States; Remote; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid Training

Remote Work

Flexible Scheduling

Career Growth

Supportive Team Environment

Performance Bonuses

Job summary

Crowns R Us Dental Lab is seeking a Customer Service Specialist – Chat Support to help customers via online chat and digital channels. You will respond to inquiries, troubleshoot issues, and guide customers through products, services, and company processes.

The ideal candidate is patient, organized, comfortable with computers, and committed to delivering a positive experience. Training will cover company systems, procedures, and communication standards to empower you to handle responsibilities

Qualifications

• High school diploma or equivalent preferred.
• Strong written communication and typing skills.
• Basic computer skills and ability to navigate online systems.
• Excellent attention to detail and organizational skills.
• Ability to remain patient and professional when handling customer concerns.
• Good problem-solving and time-management abilities.
• Ability to work independently and as part of a team.
• Previous customer service or chat support experience is a plus but not required.

Responsibilities

• Respond to customer inquiries through live chat and other approved digital channels.
• Provide accurate information about products, services, and policies.
• Assist customers with account questions, order updates, and service requests.
• Identify concerns and provide appropriate solutions or upscale complex issues.
• Maintain a professional, friendly, and courteous tone in all interactions.
• Document customer conversations and update records in the company’s support system.
• Follow up on unresolved inquiries to ensure timely resolution.
• Manage multiple chat conversations while maintaining accuracy and service quality.
• Collaborate with team members to resolve customer concerns efficiently.
• Protect customer information and follow company privacy and data-handling procedures.
• Meet established customer service quality and response-time expectations.

Skills

Written communication

Typing

Attention to detail

Organizational skills

Time management

Problem-solving

Independence

Teamwork

Customer service experience

Education

High school diploma or equivalent

Job description

About the Role

As a Customer Service Specialist – Chat Support, you will be responsible for assisting customers through online chat and digital communication channels. You will respond to inquiries, provide accurate information, troubleshoot common issues, and help customers navigate products, services, and company processes.

The ideal candidate is patient, organized, comfortable using computers, and passionate about delivering a positive customer experience.

You will receive training on company systems, customer service procedures, and communication standards to help you perform your responsibilities confidently.

Key Responsibilities

• Respond to customer inquiries through live chat and other approved digital communication channels.

• Provide accurate and helpful information about products, services, and company policies.

• Assist customers with account questions, order updates, and general service requests.

• Identify customer concerns and provide appropriate solutions or upscale complex issues.

• Maintain a professional, friendly, and courteous tone in all interactions.

• Document customer conversations and update records in the company’s support system.

• Follow up on unresolved inquiries to ensure timely resolution.

• Manage multiple chat conversations while maintaining accuracy and service quality.

• Collaborate with team members to resolve customer concerns efficiently.

• Protect customer information and follow company privacy and data-handling procedures.

• Meet established customer service quality and response-time expectations.

Qualifications

• High school diploma or equivalent preferred.

• Strong written communication and typing skills.

• Basic computer skills and ability to navigate online systems.

• Excellent attention to detail and organizational skills.

• Ability to remain patient and professional when handling customer concerns.

• Good problem-solving and time-management abilities.

• Ability to work independently and as part of a team.

• Previous customer service or chat support experience is a plus but not required.

Benefits & Perks

• Paid Training
• Learn customer service techniques, chat systems, and company procedures.
• Performance Bonuses
• Earn additional incentives based on established performance criteria.
• Remote Work
• Work from home with the required equipment and secure systems.
• Flexible Scheduling
• Scheduling options based on business needs and position requirements.
• Career Growth
• Develop communication, problem-solving, and customer relationship skills.
• Supportive Team Environment
• Receive guidance and collaborate with a team focused on customer satisfaction.