Customer Success & Technical Product Expert

BioHorizons; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical plans

HSA option

Vision benefits

Dental insurance

Wellness program

401k with match

Paid holidays

Parental leave

Casual dress code

Life insurance

Disability insurance

Social events

Job summary

BioHorizons is seeking a Customer Advocate and Technical Product Expert to ensure prompt, courteous service while handling orders across phone, email, and online channels. You will develop deep product knowledge and provide troubleshooting assistance.

You will collaborate with the sales team and operations to ensure accurate records, timely shipments, and high-quality customer support. A strong emphasis on professional communication and problem-solving is required.

Qualifications

• 2+ years of Customer Care or related experience.
• Proficient computer skills required.
• Excellent telephone manner and communication skills.
• Previous experience as a dental hygienist or dental assistant preferred.
• Vaccination against Hepatitis B or signed declination form.

Responsibilities

• Take and process customer orders via multiple channels including phone, e-mail, BioHorizons online store, VSR orders from sales team, EDI and fax.
• Develop comprehensive knowledge of all products and how they work.
• Communicate with clinicians and staff to determine components needed for case completion.
• Provide technical assistance and troubleshooting support for BioHorizons products.
• Handle customer complaints with focus on service recovery and proper documentation.
• Coordinate with operations to ensure timely product shipments.

Skills

Customer service experience

Computer skills

Telephone communication

Dental industry knowledge

Education

High School Diploma

Bachelor's degree preferred

Job description

BioHorizons is seeking a Customer Advocate and Technical Product Expert to ensure prompt, courteous service while handling orders across phone, email, and online channels. You will develop deep product knowledge and provide troubleshooting assistance.

You will collaborate with the sales team and operations to ensure accurate records, timely shipments, and high-quality customer support. A strong emphasis on professional communication and problem-solving is required.