Customer Experience Specialist

Clarity Recruiting; New Jersey; On-site; USD 42,000 - 65,000; Full time

Job summary

Clarity Recruiting is seeking a personable customer success advocate who enjoys talking to people and proactively solving issues. You will convert customers into passionate evangelists by delivering clear answers via phone, email and chat, and by understanding their product needs.

This role partners with internal teams to meet customer demands, performs accurate data entry across platforms, and maintains excellent organization and prioritization to manage multiple inquiries efficiently.

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Customer communication

Phone etiquette

Multi-tasking

Job description

Clarity Recruiting is seeking a personable customer success advocate who enjoys talking to people and proactively solving issues. You will convert customers into passionate evangelists by delivering clear answers via phone, email and chat, and by understanding their product needs.

This role partners with internal teams to meet customer demands, performs accurate data entry across platforms, and maintains excellent organization and prioritization to manage multiple inquiries efficiently.