Customer Success Team Lead: Drive Impact & Growth

Findhelp; Madison (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k & equity grants

Free food and onsite gym

Paid parental leave

Competitive PTO & 10 holidays

Medical, Dental, Vision insurance

Dog-friendly office

Telemedicine access

Book Purchasing Program

Job summary

Findhelp in Madison, WI is seeking a customer success leader to manage and grow our Customer and Community Success team. You will oversee client adoption, executive relationships, renewals, and expansions while partnering with other departments to advance Findhelp’s mission and impact.

You’ll mentor staff, drive hiring and development, and shape processes to deliver outstanding service to a diverse base of social care programs and partners. This role is based in the office in Madison, Wisconsin.

Qualifications

• BS/BA degree or equivalent.
• 7+ years in advanced Customer Success roles.
• Experience leading mission‑driven teams and mentoring staff.
• Excellent communication at all levels, including executives.
• Strong cross‑functional relationship building and stakeholder engagement.
• Desire to help others grow and succeed.
• Experience with SaaS applications and tech is preferred.

Responsibilities

• Grow and lead a team of Customer and Community Success Managers.
• Provide oversight as Executive Sponsor including expansion, pricing and renewals, and executive engagements.
• Foster growth and continuous improvement within the team.
• Support operations like renewal/upsell pipeline management and hiring processes.
• Build strong cross‑department relationships to support overall success of Findhelp and its users.

Skills

People leadership

Customer success

Executive communication

Mentoring

Team building

Risk management

SaaS experience

Education

Bachelor's degree or equivalent

Job description

Findhelp in Madison, WI is seeking a customer success leader to manage and grow our Customer and Community Success team. You will oversee client adoption, executive relationships, renewals, and expansions while partnering with other departments to advance Findhelp’s mission and impact.

You’ll mentor staff, drive hiring and development, and shape processes to deliver outstanding service to a diverse base of social care programs and partners. This role is based in the office in Madison, Wisconsin.