Client Experience Manager - Data-Driven Growth (Hybrid)

Madison Logic; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Employee recognition programs

Professional development & learning

Values-driven culture

Global exposure

Team offsites

Wellness & WFH perks

Job summary

Madison Logic is seeking a Client Experience Manager to oversee the client relationship from onboarding through renewal and expansion opportunities. This role collaborates with sales and operations to support each account and drive program success, serving as the primary contact for clients post-sale in ML solutions and ABM.

You will document goals, create success plans, and provide data-driven guidance to help clients meet business goals while expanding ML product adoption across campaigns.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Digital Advertising, or related disciplines.
• Proven understanding of digital marketing or Account-Based Marketing.
• Strong track‑record in client-facing roles, supporting external customers in a highly professional manner.
• Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance.
• Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems.

Responsibilities

• Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
• Create and maintain success plans to track progress against client goals
• Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
• Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices
• Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
• Manage process delivery support from ML, including the engagement of other teams and resources as necessary
• Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
• Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization
• In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
• Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Skills

Customer Success

Account Management

Digital Advertising

ABM

CRM tools

Marketing Automation

Analytical thinking

Communication (C-level)

Multi-tasking

Tools

CRMs

Marketing Automation Systems

Job description

Madison Logic is seeking a Client Experience Manager to oversee the client relationship from onboarding through renewal and expansion opportunities. This role collaborates with sales and operations to support each account and drive program success, serving as the primary contact for clients post-sale in ML solutions and ABM.

You will document goals, create success plans, and provide data-driven guidance to help clients meet business goals while expanding ML product adoption across campaigns.