Contract Customer Service Pro - Spring Valley, NV

Kedia Corporation; Spring Valley (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

A customer service-focused company in Spring Valley, NV is looking for a Customer Service Representative. You will assist customers by providing product information, resolving inquiries, and maintaining accurate records of interactions. Strong communication skills and a customer-oriented mindset are essential for this role. Join a team that values innovation and customer satisfaction. This role offers opportunities for growth and development in a fast-paced environment.

Qualifications

• Comfortable communicating with customers through various channels.
• Ability to handle customer complaints effectively.
• Strong organizational skills to maintain accurate records.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Determine charges for services requested and collect payments.
• Refer unresolved grievances to designated departments.
• Review insurance policy terms and contact customers accordingly.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A customer service-focused company in Spring Valley, NV is looking for a Customer Service Representative. You will assist customers by providing product information, resolving inquiries, and maintaining accurate records of interactions. Strong communication skills and a customer-oriented mindset are essential for this role. Join a team that values innovation and customer satisfaction. This role offers opportunities for growth and development in a fast-paced environment.