Customer Success & Support Specialist

PitchBook; Seattle (WA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Comprehensive health benefits

Paid family and paternity leave

Generous vacation days

401k match

Employee referral bonus program

Job summary

PitchBook is seeking a Customer Support Specialist Tier 1 in Seattle, United States. In this role, you will be responsible for providing customer support via phone, email, and chat. You'll work with the support team to troubleshoot issues and ensure a great experience for clients. Success in this position requires strong communication skills, at least a year of customer service experience, and familiarity with Salesforce or similar CRM tools. The role is vital to driving customer satisfaction and product improvements.

Qualifications

• 1+ years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Ability to engage with a diverse array of customers.

Responsibilities

• Respond to chat, phone, and email contacts from customers.
• Document customer interactions in Salesforce.
• Partner with global teams for continuous support availability.

Skills

Customer service experience

Communication skills

Client first attitude

Ability to stay updated with trends

Salesforce experience

Financial services interest

Prioritization skills

Proficiency in Microsoft Office

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

PitchBook is seeking a Customer Support Specialist Tier 1 in Seattle, United States. In this role, you will be responsible for providing customer support via phone, email, and chat. You'll work with the support team to troubleshoot issues and ensure a great experience for clients. Success in this position requires strong communication skills, at least a year of customer service experience, and familiarity with Salesforce or similar CRM tools. The role is vital to driving customer satisfaction and product improvements.