Customer Success & Support Specialist

PitchBook Data; Seattle (WA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical wellness incentives

Generous vacation days and sick leave

Employee assistance program

Tuition reimbursement options

Employee referral bonus

Job summary

A leading data analytics company is seeking a Customer Support Specialist in Seattle to deliver exceptional customer service via phone, email, and chat. The role requires 1+ years of customer service experience and strong communication skills. You will document customer interactions in Salesforce and work collaboratively with the support team to enhance customer satisfaction. The position offers a salary of $55,000 and various employee benefits, including a generous vacation policy and educational stipends.

Qualifications

• 1+ years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, especially Outlook, Word, and Excel.

Responsibilities

• Respond to customer inquiries via chat, phone, and email.
• Document interactions in Salesforce.
• Work collaboratively to resolve customer questions.

Skills

Customer service experience

Client-first attitude

Communication skills

Salesforce knowledge

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

A leading data analytics company is seeking a Customer Support Specialist in Seattle to deliver exceptional customer service via phone, email, and chat. The role requires 1+ years of customer service experience and strong communication skills. You will document customer interactions in Salesforce and work collaboratively with the support team to enhance customer satisfaction. The position offers a salary of $55,000 and various employee benefits, including a generous vacation policy and educational stipends.