Client Services & Sales Support Associate

360 IT Professionals; Seattle (WA); On-site; Full time

Job summary

A technology services company in Seattle is seeking candidates for a Customer Service role. This position requires exceptional communication and customer service skills, as well as the ability to multitask in a fast-paced environment. Applicants must have a valid driver’s license and at least 6 months of experience in a Specimen Processing department. The role involves taking customer phone calls, client follow-ups, and supporting sales and billing operations.

Qualifications

• Valid driver’s license with no restrictions.
• Minimum of 6 months experience working in a Specimen Processing department required.

Responsibilities

• Take Customer Service phone calls and follow up of patient and client requests.
• Gauge client satisfaction with Interpath operations and performance.
• Help Sales reps to find, educate and close new business relationships.
• Help the billing office with collection of payment from clients and/or patients.
• Keeping corporate aware of trends or changes to your area.
• Participate in departmental quality assurance monitors.
• Perform other work related duties as assigned.

Skills

Excellent communication and customer service skills

Good keyboard and computer proficiency

Accurate data entry skills

Ability to work in fast-paced environment

Understanding of basic medical terminology

Ability to multi-task

Job description

A technology services company in Seattle is seeking candidates for a Customer Service role. This position requires exceptional communication and customer service skills, as well as the ability to multitask in a fast-paced environment. Applicants must have a valid driver’s license and at least 6 months of experience in a Specimen Processing department. The role involves taking customer phone calls, client follow-ups, and supporting sales and billing operations.