Customer Success & Support Specialist

Starwest Botanicals, LLC; Sacramento (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Starwest Botanicals, LLC in California is seeking a Customer Service Representative (CSR) to be the primary contact for customers, addressing inquiries, resolving issues, and delivering a positive experience across phone, email, chat, and social channels. You will build trust and loyalty through effective communication and problem solving.

The role emphasizes product knowledge, collaboration with teams, meeting response goals, and maintaining a professional, empathetic demeanor in all

Qualifications

• 1–2 years of customer service experience preferred.
• High school diploma or equivalent; certifications in customer service are a plus.
• Experience using CRM tools (HubSpot, Zendesk) and related customer service software.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Actively listen to customers to understand needs and concerns fully.
• Provide clear, concise information about products, services, and policies.
• Use empathy and a customer-first attitude to resolve issues effectively.
• Identify customer issues and take ownership of resolving them in a timely manner.
• Research solutions using available tools and collaborate with team members.
• Follow up with customers to provide updates and ensure satisfaction.

Skills

Verbal and written communication

Problem-solving

CRM software (HubSpot, Zendesk)

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

HubSpot

Zendesk

Job description

Starwest Botanicals, LLC in California is seeking a Customer Service Representative (CSR) to be the primary contact for customers, addressing inquiries, resolving issues, and delivering a positive experience across phone, email, chat, and social channels. You will build trust and loyalty through effective communication and problem solving.

The role emphasizes product knowledge, collaboration with teams, meeting response goals, and maintaining a professional, empathetic demeanor in all