Customer Experience Pro — Phone Support & Solutions

Mountain Rose Herbs, Inc.; Eugene (OR); On-site; USD 32,000 - 43,000; Full time

Job summary

Mountain Rose Herbs, Inc. is seeking a Customer Experience Representative (CSR) to provide knowledgeable, solution-oriented support to MRH customers in a fast-paced, full-time role.

You will be a trusted resource on MRH products, orders, and policies, delivering accurate information with professionalism. This on-site position handles 35–70+ calls daily, processes orders and payments, performs data entry, and coordinates with multiple departments to resolve issues.

Qualifications

• 2-3 years of customer service or related experience preferred.
• Exceptional customer service skills handling complex inquiries and escalations.
• Strong written and verbal communication, clear and accurate.
• Problem-solving, analytical abilities and sound judgment within policies.
• Accurate, detail-oriented work with multiple priorities in fast pace.
• Professional, adaptable, and able to learn product information quickly.
• Able to work independently and with a team; proficient with MS Office and CRM tools.

Responsibilities

• Provide knowledgeable, solution-oriented customer support for MRH customers.
• Handle orders and payments, enter data accurately, and answer policy questions.
• Research and resolve customer concerns, document interactions, and coordinate with internal departments.
• Manage daily workflow with 35–70+ incoming calls and ensure timely resolutions.
• Travel to other MRH locations 2-3 times per year as needed.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Professionalism

Adaptability

Learning ability

Data entry

Tools

BatchMaster SAP1

BigCommerce

Zoho

Microsoft Office

CRM

Job description

Mountain Rose Herbs, Inc. is seeking a Customer Experience Representative (CSR) to provide knowledgeable, solution-oriented support to MRH customers in a fast-paced, full-time role.

You will be a trusted resource on MRH products, orders, and policies, delivering accurate information with professionalism. This on-site position handles 35–70+ calls daily, processes orders and payments, performs data entry, and coordinates with multiple departments to resolve issues.