Herbal Customer Experience Specialist

Mountain Rose Herbs, Inc.; Eugene (OR); On-site; USD 21,000 - 29,000; Full time

Job summary

Mountain Rose Herbs, Inc. is seeking a Customer Experience Representative to provide knowledgeable, solution-oriented support to MRH customers from our Oregon location.

This full-time, phone-centric role handles 35-70+ calls daily, takes orders, answers product and policy questions, and coordinates with internal teams to resolve issues with accuracy and empathy. The CSR must learn MRH products and procedures, document interactions, and maintain high standards of customer satisfaction in a

Qualifications

• 2-3 years of customer service or related experience preferred.
• Exceptional customer service skills with the ability to manage complex inquiries, challenging customer interactions, and possible escalations.
• Strong written and verbal communication skills, exemplified through professional, clear, and accurate articulation.
• Strong problem-solving, analytical, troubleshooting, and decision-making skills, with the ability to exercise sound judgment within established policies.
• Ability to perform accurate, detail-oriented work while managing multiple priorities in a fast-paced environment.
• Demonstrated professionalism, resilience, adaptability, and follow-through when responding to changing customer and business needs.
• Ability to quickly learn, retain, and apply product, policy, and procedural information.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Proficiency with Microsoft Office and the ability to learn and navigate multiple business systems, including CRM, order management, and ticketing platforms.
• Possesses a basic interest in herbal and natural products and demonstrates strong ability to learn and retain product information.

Responsibilities

• Handle 35-70+ incoming calls daily; take orders and payments.
• Research and resolve customer concerns; document interactions.
• Coordinate with internal departments to resolve issues timely.
• Maintain accurate records and data entry.
• Travel to other MRH locations 2-3 times per year.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Multi-tasking

Teamwork

Microsoft Office

CRM systems

Independent worker

Herbal products interest

Tools

BatchMaster SAP1

BigCommerce

Zoho

Microsoft Office

Job description

Mountain Rose Herbs, Inc. is seeking a Customer Experience Representative to provide knowledgeable, solution-oriented support to MRH customers from our Oregon location.

This full-time, phone-centric role handles 35-70+ calls daily, takes orders, answers product and policy questions, and coordinates with internal teams to resolve issues with accuracy and empathy. The CSR must learn MRH products and procedures, document interactions, and maintain high standards of customer satisfaction in a