Customer Service Representative

Interdent; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

Interdent is seeking a customer-focused Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency.

You will manage inquiries across phone, email, live chat, and social channels; log interactions in CRM (Salesforce or Zendesk); and look for upsell opportunities while building trust with customers.

Qualifications

• Exceptional verbal and written communication with active listening.
• Strong ability to multi-task, prioritize, and manage time under pressure.
• Proficiency with CRM software such as Salesforce or Zendesk and standard office apps.
• Ability to adapt to different personalities and handle stressful situations calmly.

Responsibilities

• Customer Support: Manage large amounts of inquiries across phone, email, live chat, and social media.
• Problem Resolution: Identify needs and provide accurate information to achieve satisfaction.
• Account Management: Handle complaints, provide solutions, and follow up to ensure resolution.
• Data Logging: Keep accurate records of interactions and log in the CRM system.
• Sales & Upselling: Engage customers and identify opportunities to upsell benefits or services.

Skills

Communication

Problem-Solving

Technical Savvy

Adaptability

Tools

Salesforce

Zendesk

Job description

We are looking for a customer-oriented Customer Service Representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They are patient, empathetic, passionately communicative, and love to troubleshoot.

Key Responsibilities

• Customer Support: Manage large amounts of incoming inquiries across multiple channels, including phone, email, live chat, and social media.
• Problem Resolution: Identify and assess customers' needs to achieve satisfaction, providing accurate, valid, and complete information by using the right methods/tools.
• Account Management: Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Data Logging: Keep accurate records of customer interactions, process customer accounts, and file documents in the internal Customer Relationship Management (CRM) system.
• Sales & Upselling: Go the extra mile to engage customers, build sustainable relationships of trust, and identify opportunities to suggest complementary products or services.

Required Skills & Qualifications

• Communication: Exceptional verbal and written communication skills with an active listening approach.
• Problem-Solving: Strong ability to multi-task, prioritize, and manage time effectively under high-pressure scenarios.
• Technical Savvy: Proficiency with customer support software, CRM systems (such as Salesforce or Zendesk), and standard office applications.
• Adaptability: Ability to adapt to and handle different personality types and stressful situations calmly.