Technical Support Engineer - 175430

ZP Group; United States; Remote; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401K

Job summary

Piper Companies is seeking a Technical Support Engineer for a remote 3-month contract. You will lead onboarding sessions with customer IT teams, deploy and configure platform integrations, and guide customers through networking and security requirements during onboarding and activation.

You will troubleshoot onboarding challenges, support API integrations and cloud migrations, and coordinate with internal teams to ensure a positive customer onboarding experience across the lifecycle.

Qualifications

• 2+ years in networking, technical support, implementation, onboarding, customer success, or related field.
• Strong knowledge of TCP/IP, DNS, subnetting, firewall policies, SSH, SNMP, and VM deployment.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Assist with VM-based collectors, connectors, and telemetry solutions.
• Guide customers on IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, platform migrations, and adoption initiatives.
• Troubleshoot onboarding challenges and coordinate issue resolution with internal teams.

Skills

Customer communication

Technical demos & training

Onboarding & implementation

Problem solving

Education

Bachelor's degree in IT/CS/Cybersecurity/Network Engineering

Tools

Virtual machine deployment

Job description

Piper Companies is seeking a Technical Support Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The Technical Support Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the Technical Support Engineer include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the Technical Support Engineer include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the Technical Support Engineer:

Salary Range: $22-$35/hr (USD)

Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer onboarding, implementation specialist, network support, technical support, customer success, Cisco networking, telemetry, virtual machines, VM deployment, API integrations, cloud platforms, SaaS onboarding, network configuration, DNS, IP addressing, subnetting, SNMP, SSH, firewall administration, cybersecurity, CVE, CVSS, software hardening, cloud migration, troubleshooting, customer training, platform adoption, professional services, endpoint visibility, infrastructure support, networking engineer, implementation consultant, technical account management, data integration, cloud connectivity, stakeholder communication, enterprise technology, IT operations.

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