Customer Success / Support Agent

Bossa AI LLC; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Performance bonuses

Retention incentives

Job summary

Bossa AI LLC is seeking a Customer Success Agent to be the friendly face after the sale. You will onboard clients, ensure they derive value from the platform, and work with a fast-moving team to boost retention.

The role requires strong communication, empathy, organization, and adaptability. This is a fully remote position offering performance-based bonuses and clear growth opportunities.

Qualifications

• Excellent written and verbal communication.
• Patient, empathetic, and solution-oriented.
• Highly organized and reliable.
• Comfortable with technology and learning new tools.

Responsibilities

• Onboard new clients and guide them through the platform.
• Proactively check in to drive engagement and retention.
• Collect feedback and share with the product team.
• Help clients maximize ROI from Bossa AI.

Skills

Communication skills

Empathy

Organizational skills

Tech aptitude

Job description

As a Customer Success Agent, you'll be the friendly face of Bossa AI after the sale. You'll guide clients through onboarding, answer their questions, and make sure they're getting real value from the platform. Strong communication and a service-first mindset are essential.

Responsibilities

• Onboard new clients and walk them through the platform
• Proactively check in to drive engagement and retention
• Collect feedback and share it with the product team
• Help clients maximize ROI from Bossa AI

What We're Looking For

• Strong written and verbal communication skills
• Patient, empathetic, and solution-oriented
• Highly organized and reliable
• Comfortable with technology and learning new tools
• Competitive base + performance bonuses
• Retention incentives
• Fully remote
• Work with a young, fast-moving team
• Clear growth path

Fully remote. Work from anywhere with reliable internet.