Customer Success Engineer / Manager

Absolute Workforce LLC; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Equity 0.03%-0.10%

Commission on upsells

Job summary

Absolute Workforce LLC in New York City is seeking a technically fluent Customer Success professional to own day-to-day relationships after deployment and serve as the primary contact for a growing book of accounts.

You will monitor usage, address issues, enable upsell, and collaborate with forward-deployed engineering to optimize AI agent performance, ensuring smooth handoffs and high customer satisfaction.

Qualifications

• Must have experience in technical customer success or solutions engineering.
• Ability to manage multiple accounts with strong written and verbal communication.
• Commercial mindset with upsell/expansion experience within existing base.
• Comfort troubleshooting configurations and escalate to engineering with clear context.
• Based in New York City and able to work in-person.

Responsibilities

• Own day-to-day customer relationships post-implementation.
• Monitor usage, performance, and health signals to identify churn risk and intervene.
• Resolve technical inquiries and configuration questions with independence.
• Drive upsell and expansion opportunities by identifying new use cases and products.
• Support AI agent optimization through configuration adjustments to improve outcomes.
• Manage smooth handoffs from the forward-deployed engineering team, maintaining customer satisfaction.

Skills

Technical CS

Account management

Upsell opportunities

Troubleshooting

In-person NYC

Job description

New York, United States | Posted on 09/21/2026

Absolute Workforce is a healthcare recruiting firm dedicated to connecting organizations with qualified healthcare professionals and helping candidates find rewarding career opportunities.

We provide reliable workforce solutions through industry expertise, personalized service, and a commitment to building lasting partnerships with employers and talent.

Job Description

Own day-to-day customer relationships post-implementation, serving as the primary point of contact for a growing book of accounts

Monitor customer usage, performance, and health signals proactively to identify churn risk and intervene before issues escalated

Resolve technical inquiries and configuration questions independently, escalating to engineering for anything outside your scope

Drive upsell and expansion opportunities by identifying new use cases and products that fit each customer's needs

Support ongoing AI agent optimization through configuration adjustments and prompt-level changes to improve customer outcomes

Manage smooth handoffs from the forward-deployed engineering team, maintaining or improving customer satisfaction through the transition

Requirements

Must-Have

• Background in technical customer success, solutions engineering, or a closely adjacent role where you regularly speak the technical language with engineering and product teams
• Demonstrated ability to manage multiple accounts simultaneously with strong written and verbal communication and high responsiveness
• Commercial mindset with experience identifying and executing on upsell or expansion opportunities within an existing customer base
• Comfort troubleshooting technical issues, adjusting configurations, and escalating complex problems to an engineering team with clear, precise context
• Based in New York City and able to work in-person

Nice-to-Have

• Prior experience at an AI, SaaS, or automation startup where the product required hands-on customer enablement
• Familiarity with AI agents, prompt engineering, or workflow automation at a level that lets you tune configurations without engineering support
• Experience owning a book of accounts at an early-stage company with little process or playbook in place

• 0.03% to 0.10% equity
• Commission on upsells and retention bonuses