Customer Success Specialist

Biscayne Staffing; Miami (FL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Base salary with bonus potential

Collaborative culture with virtual events

Career growth opportunities

Paid time off and wellness programs

Fully paid Health, Dental and Vision

Job summary

A growing SaaS company is seeking a proactive Client Success Specialist to guide clients through onboarding and ensure their success on the platform. You will provide technical support and drive customer satisfaction through strong relationship-building skills. The ideal candidate has at least 1 year of experience in customer support, strong communication skills, and enjoys a fast-paced remote environment. Competitive salary and benefits offered.

Qualifications

• 1+ year of experience in customer support, client success, or tech support (SaaS experience a plus).
• Exceptional communication skills and a service-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, fully remote setting.

Responsibilities

• Lead new clients through onboarding and initial training.
• Deliver prompt, thoughtful assistance via chat, email, and phone.
• Diagnose and resolve technical issues.

Skills

Customer support experience

Exceptional communication skills

Problem-solving abilities

Technical troubleshooting

Ability to manage priorities

Tools

Customer support tools

CRMs

Cloud-based platforms

Job description

Base pay range

$70,000.00/yr - $80,000.00/yr

Overview

Our client is an innovative, fully remote SaaS company experiencing rapid growth. They specialize in helping mid-sized businesses streamline and scale operations with cutting-edge technology. A standout feature is their AI-driven workflow automation engine, which adapts to user behavior and suggests smarter processes—saving clients significant time and boosting efficiency. With a user-first approach and a strong commitment to continuous improvement, they’re redefining smart, scalable solutions for today’s dynamic teams.

To support their expanding customer base, they’re seeking a proactive and personable Client Success Specialist to join their team and help clients get the most from the platform.

Role Summary

As a Client Success Specialist, you’ll be the go-to contact for customers—guiding them through onboarding, offering technical support, and ensuring they thrive with the platform. This role combines relationship-building, technical troubleshooting, and strategic insight to drive customer satisfaction and long-term loyalty.

Responsibilities

• Lead new clients through onboarding and initial training


• Deliver prompt, thoughtful assistance via chat, email, and phone


• Diagnose and resolve technical issues, collaborating with internal teams as needed


• Monitor client usage and proactively address engagement challenges


• Relay customer insights and feedback to product and development teams


• Educate users on new features and best practices to encourage platform adoption


• Foster strong client relationships by understanding their objectives and aligning them with platform functionality


• Support renewals and identify upsell opportunities by reinforcing product value

Qualifications

• 1+ year of experience in customer support, client success, or tech support (SaaS experience a plus)


• Exceptional communication skills and a service-oriented mindset


• Ability to manage multiple priorities in a fast-paced, fully remote setting


• Strong problem-solving and critical thinking abilities


• Familiarity with customer support tools, CRMs, and cloud-based platforms


• Empathy, patience, and a sincere interest in client success

What They Offer

• Base salary with bonus potential based on performance


• A collaborative and inclusive culture with regular virtual team events


• Exposure to advanced tools and AI-powered technologies


• Career growth opportunities with mentorship and professional development


• Paid time off, gym, wellness programs, and holiday benefits (location-dependent)


• Fully paid Health, Dental and Vision

Job details

• Seniority level: Associate


• Employment type: Full-time


• Job function: Customer Service and Information Technology


• Industries: Technology, Information and Media and Hospitality