Customer Success Supervisor, Global Operations (India)

BioSpace; Indiana; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

USP, The U.S. Pharmacopeial Convention, seeks a Supervisor, Customer Success to lead the India-based team within a global matrix.

You will oversee quotes, orders, billing, and fulfillment, translating global strategy into local execution while driving performance, process adherence, and continuous improvement. You will recruit, coach, and develop CS professionals, manage escalations, and ensure high-quality service.

Qualifications

• Bachelor’s degree required in business, sales or related field.
• Minimum of seven (7) years of experience in Customer Success, Sales, or related field in a multi‑cultural environment.

Responsibilities

• Provide inclusive leadership and set direction for the Customer Success function in India within the global model.
• Recruit, onboard, train, coach, and develop CS Representatives, Specialists, and Supervisors.
• Manage escalations and coordinate timely investigation, documentation, and resolution.
• Monitor workload, productivity, quality, and data accuracy; drive process improvements.
• Maintain SOPs and support ISO audits for compliance.

Skills

Leadership

Customer focus

Communication

Team building

Problem solving

English fluency

Education

Bachelor’s degree

Tools

Oracle

CRM systems

Ariba

Job description

USP, The U.S. Pharmacopeial Convention, seeks a Supervisor, Customer Success to lead the India-based team within a global matrix.

You will oversee quotes, orders, billing, and fulfillment, translating global strategy into local execution while driving performance, process adherence, and continuous improvement. You will recruit, coach, and develop CS professionals, manage escalations, and ensure high-quality service.