Global Commercial Enablement Director — Lead & Scale

BioSpace; Indiana; On-site; USD 170,000 - 230,000; Full time

Job summary

The U.S. Pharmacopeial Convention (USP) seeks a Senior Director, Global Commercial Enablement to lead a growing global hub, overseeing Customer Success, Marketing, Marketing Operations, Strategy, Insights & Analytics, and Product Management.

Based in Indiana, this on-site role partners with senior leaders to build leadership capability, drive operational discipline, and scale the organization for globally impactful commercial execution across regions.

Qualifications

• Master’s degree in business administration required.
• 15+ years of progressive leadership experience within commercial operations, global business services or comparable multinational organizations.
• Experience providing administrative or operational leadership across multiple business functions while partnering with functional executives to enable successful execution of business priorities.
• Proven experience operating effectively within complex, highly matrixed, global organizations, with the ability to influence stakeholders across functions, geographies, and leadership levels.
• Experience building, scaling, or transforming global capability centers, shared service organizations, or centers of excellence is strongly preferred.
• Experience leading organizational growth, workforce planning, change management, and capability development in dynamic, fast-paced environments.
• Proven ability to manage teams spanning multiple functions and experience levels
• Supervisory Responsibilities Yes. 5-6 Direct Reports

Responsibilities

• Shape the long-term success of the Commercial Enablement team by building a world-class organization recognized for leadership excellence, operational discipline, talent development, and the consistent delivery of high-quality commercial capabilities.
• Demonstrate strong leadership , establishing a culture grounded in purpose, accountability, collaboration, innovation, and continuous learning that inspires teams to perform at their highest potential.
• Develop and empower leaders at every level , building a strong leadership pipeline through coaching, succession planning, talent development, and a commitment to employee growth and engagement.
• Serve as the executive partner to global functional leaders , ensuring their organizations have the operational environment, leadership support, workforce capabilities, and organizational infrastructure needed to successfully execute their strategic priorities.
• Champion organizational excellence by supporting operational rigor, overseeing governance, and continuous improvement that enhance quality, efficiency, and scalability across the commercial hub.
• Lead organizational growth and capability development , aligning workforce planning, resource optimization, and capability building with the evolving needs of the global commercial organization.
• Foster enterprise collaboration by strengthening partnerships across functions, geographies, and leadership teams, enabling seamless execution, and reinforcing a One USP operating culture.
• Drive organizational performance through disciplined execution, data-informed decision making, measurable outcomes, and a relentless focus on operational excellence and customer impact.
• Represent and elevate the Commercial Operations team as a strategic global capability partner by cultivating a strong organizational identity, promoting leadership excellence, and continuously enhancing the site's reputation as a trusted partner to the business.
• Implement and refine an integrated GCOC operating model , including governance, talent management systems, and service catalog
• Lead a growing organization that includes Customer Success, Technical Service, Marketing, Marketing Operations, Strategic Analytics & Insights and Product Management teams to engage stakeholders across regions
• Drive adoption of standardized processes and global best practices.
• Strengthen performance analytics, sales operations, and revenue operations capabilities.
• Collaborate within a global matrix, ensuring execution and evolution of functional strategies and programs
• Manage KPIs, SLAs, and performance reporting.
• Build, develop and inspire a high-performing, scalable team to deliver for USP Stakeholders.
• Provide strong senior leadership on-site and shape the culture of that team
• Promote continuous improvement and efficient, consistent execution.

Job description

The U.S. Pharmacopeial Convention (USP) seeks a Senior Director, Global Commercial Enablement to lead a growing global hub, overseeing Customer Success, Marketing, Marketing Operations, Strategy, Insights & Analytics, and Product Management.

Based in Indiana, this on-site role partners with senior leaders to build leadership capability, drive operational discipline, and scale the organization for globally impactful commercial execution across regions.