Customer Success Specialist – Translation & Localization

Day Translations; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Day Translations is seeking a client relationship specialist to own account growth and service delivery for clients worldwide. This remote role focuses on proactive outreach, strong communication, and maintaining CRM records to drive repeat business.

You will research clients before outreach, perform outreach calls, identify new opportunities, re-engage inactive accounts, and coordinate with project managers to keep projects on track.

Qualifications

• Knowledge of translation, localization, and interpreting.
• Strong English and phone communication skills.
• Proven experience in sales, customer service, research, and relationship-building.
• Organized, resourceful, and proactive.
• Adaptable to a dynamic role with flexible hours.

Responsibilities

• Research each client before outreach to understand business, industry, projects, and language service needs.
• Call clients to check project progress, gather feedback, and resolve concerns.
• Identify new opportunities within existing accounts and recommend relevant services.
• Re-engage inactive clients and coordinate with project managers to keep projects on track.
• Maintain accurate CRM records and follow-ups.

Skills

Translation & localization knowledge

English communication

Sales & customer service experience

Research & relationship building

Organized & proactive

Job description

About the role

Day Translations is a translation and localization company that serves clients globally. This role owns client relationships, supports service delivery, and aims to grow repeat business through proactive outreach and strong communication.

What you'll do

• Research each client before outreach to understand business, industry, projects, and language service needs
• Call clients to check project progress, gather feedback, and resolve concerns
• Identify new opportunities within existing accounts and recommend relevant services
• Re-engage inactive clients and coordinate with project managers to keep projects on track
• Maintain accurate CRM records and follow-ups

What they're looking for

• Strong knowledge of translation, localization, and interpreting
• Excellent English and phone communication skills
• Proven experience in sales, customer service, research, and relationship building
• Organized, resourceful, and comfortable taking initiative
• Ability to adapt to a dynamic role and flexible hours

For applicants in Nigeria

• Location is listed as Remote; the listing does not specify regional hiring limits beyond remote work
• The listing does not state a timezone requirement; confirm before interviewing
• The listing does not specify contractor vs employee status
• The listing does not state pay currency or range
• The listing does not mention visa or work-authorization notes