Customer Success Specialist – Translation & Localization

Day Translations, Inc.; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Day Translations, Inc. is seeking a proactive, sales-driven Customer Success Specialist to strengthen client relationships, ensure excellent service, and grow repeat business across time zones.

You will research clients, manage communications, and coordinate with project managers to keep translations on track while maintaining accurate CRM records. In this role, you will identify opportunities within existing accounts, re-engage inactive clients, and collaborate with teams to meet client needs

Qualifications

• Proven experience in sales, customer service, research, and relationship building.
• Excellent English and phone communication skills.
• Strong knowledge of translation, localization, and interpreting.
• Organized, resourceful, and proactive with initiative.

Responsibilities

• Research every client before reaching out to understand their business and language service needs.
• Call clients regularly to check project progress, gather feedback, and resolve concerns.
• Identify opportunities within existing accounts and recommend relevant services.
• Re-engage inactive clients.
• Coordinate with project managers to keep projects on track and informed clients.
• Maintain accurate CRM records and follow-ups.

Skills

Sales

Customer Service

Research

Relationship Building

English Communication

Tools

CRM software

Job description

About the Role

Day Translations is seeking a proactive, sales-driven Customer Success Specialist to strengthen client relationships, ensure excellent service, and grow repeat business. Our goal is to know our clients, anticipate their needs, and turn excellent service into lasting partnerships.

Responsibilities

• Research every client before reaching out, understanding their business, industry, projects, and language service needs
• Call clients regularly to check project progress, gather feedback, and resolve concerns
• Identify new opportunities within existing accounts and recommend relevant services
• Re-engage inactive clients
• Coordinate with project managers to keep projects on track and clients informed
• Maintain accurate CRM records and follow-ups

Requirements

• Strong knowledge of translation, localization, and interpreting
• Excellent English and phone communication skills
• Proven experience in sales, customer service, research, and relationship building
• Organized, resourceful, and comfortable taking initiative

Dynamic Role and Flexible Hours

Responsibilities will evolve with client needs and business priorities. You should enjoy a varied, adaptable role and have flexibility in your working hours to accommodate client schedules, different time zones, and team coordination.