Customer Success Specialist - Strategic Accounts

Smithfield Foods; Suffolk (VA); Sur place; USD 52 000 - 74 000; Plein temps

Résumé du poste

Smithfield Foods in Suffolk, VA seeks an Associate Customer Success Specialist to manage the full order lifecycle from entry to delivery for top corporate accounts, ensuring high OTIF and on-time delivery.

You will build relationships, coordinate with Supply Chain, Transportation and Sales, and provide proactive updates while maintaining detailed account notes. The role requires strong communication, problem-solving, and a customer-centric mindset.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
• Able to multi-task and handle competing priorities.
• Able to work evenings and weekends, when required.

Responsabilités

• Account Management: Manage the full life cycle of orders from entry to delivery, domestically and internationally.
• Customer Solutions & Partnership: Address shortages, identify root causes, and present recovery options.
• Order Management & Efficiency: Ensure adherence to order policies to optimize supply chain efficiency.
• Communication & Relationship Building: Develop strong relationships with customers through clear communication.

Connaissances

Strong communication

Customer-focused

Problem-solving

Formation

Bachelor’s degree

Outils

Microsoft Office

Excel

PowerPoint

Description du poste

Smithfield Foods in Suffolk, VA seeks an Associate Customer Success Specialist to manage the full order lifecycle from entry to delivery for top corporate accounts, ensuring high OTIF and on-time delivery.

You will build relationships, coordinate with Supply Chain, Transportation and Sales, and provide proactive updates while maintaining detailed account notes. The role requires strong communication, problem-solving, and a customer-centric mindset.