Customer Success Advocate - Electronics & Manufacturing

Screaming Circuits; Canby (OR); On-site; USD 38,000 - 50,000; Full time

Job summary

Milwaukee Electronics in Canby, OR is seeking a Customer Service Representative to enhance customer satisfaction and manage client relations. You will be the key link between customers and internal teams, addressing orders and resolving issues effectively.

The ideal candidate should have at least 1 year of customer service experience, preferably in a manufacturing or electronics setting, and possess strong communication and problem-solving skills. This role will involve both office and manufacturing environments.

Join our team where we prioritize collaboration and innovation to drive excellence in manufacturing.

Qualifications

• Minimum 1 year of customer service experience, preferably in manufacturing or electronics.
• Strong attention to detail and the ability to manage customer accounts.
• Must be fluent in English, both written and verbal.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in person.
• Provide updates on purchase orders, returns, pricing, and development initiatives.
• Proactively communicate delays or issues and advocate for customer needs.

Skills

Customer service experience

Problem-solving skills

Data entry skills

Verbal communication

Written communication

Prioritization skills

Tools

ERP/MRP systems

Microsoft Office

Job description

Milwaukee Electronics in Canby, OR is seeking a Customer Service Representative to enhance customer satisfaction and manage client relations. You will be the key link between customers and internal teams, addressing orders and resolving issues effectively.

The ideal candidate should have at least 1 year of customer service experience, preferably in a manufacturing or electronics setting, and possess strong communication and problem-solving skills. This role will involve both office and manufacturing environments.

Join our team where we prioritize collaboration and innovation to drive excellence in manufacturing.