Customer Success & Sales Support Specialist

Simplot; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

The Simplot Company is seeking a Customer Sales Support Specialist to extend the sales force by delivering exceptional service and product solutions. You will manage customer needs, oversee order lifecycle, inventory availability, substitutions, and on-time shipping for a smooth front-end experience.

Working with CSS Associates, you will document cases in Salesforce, provide timely responses across channels, train teammates, and contribute to policy updates and cross-functional improvements

Qualifications

• Bachelor’s degree from a 4 year college or university (preferred).
• 1+ years related experience and/or training.
• Strong product knowledge and ability to troubleshoot with customers.

Responsibilities

• Cultivates productive customer interactions and responds to urgent requests with urgency and positive action.
• Serve as subject matter expert on order lifecycle, inventory availability, risk reports, substitutions, pricing errors and issue resolution.
• Receives, coordinates, and works with CSS Associates to ensure orders from customers, brokers, and sales area managers are fulfilled for shipments.
• Documents all customer information and cases into Salesforce for proactive approaches based on trends.

Skills

Customer service

Communication

Sales support

Problem solving

Education

Bachelor’s degree

Tools

Salesforce

JDE

Microsoft Office

Job description

The Simplot Company is seeking a Customer Sales Support Specialist to extend the sales force by delivering exceptional service and product solutions. You will manage customer needs, oversee order lifecycle, inventory availability, substitutions, and on-time shipping for a smooth front-end experience.

Working with CSS Associates, you will document cases in Salesforce, provide timely responses across channels, train teammates, and contribute to policy updates and cross-functional improvements