Customer Success Specialist - Quotes, Orders & Support

Certex USA, Inc.; Houston (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Monthly Profit-Sharing Opportunity

Uniforms Provided

Steel Toe Boot Allowance

Vacation and Sick Leave

9 Holidays and 1 Floating Holiday

401k with 401k Match

Medical, Dental, Vision, Life, VolLife

Job summary

Certex USA, Inc. in Houston, TX is seeking a Customer Service Representative to answer questions, prepare quotes, process orders, and help ensure a positive customer experience.

You will work closely with customers and internal teams to deliver prompt, professional service and build strong relationships. You will handle inquiries by phone, email, and in person, assist walk-in customers, and maintain accurate records while coordinating with branches to meet customer needs and support daily

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of customer service experience preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Serve as a primary point of contact for customers by phone, email, and in person, providing prompt and professional assistance.
• Welcome and assist walk-in customers, helping identify and address their needs.
• Process customer orders accurately and ensure all required information is entered into company systems.
• Prepare customer quotes and provide product information to support purchasing decisions.
• Resolve customer concerns, questions, and service issues in a timely and professional manner.
• Maintain accurate customer records, including orders, inquiries, and service interactions.
• Follow up with customers to ensure satisfaction and strengthen ongoing business relationships.
• Coordinate with internal teams to ensure orders, requests, and customer needs are addressed efficiently.
• Support branch administrative functions, including recordkeeping, billing, and general office activities.
• Calculate pricing and process customer payments accurately.
• Provide catalogs, product literature, samples, and other requested information to customers.
• Assist with inventory, shipping, and receiving activities as needed to support branch operations.
• Identify potential customer opportunities and refer them to the appropriate team member when additional support is needed.
• Maintain a clean, organized, and customer-focused work environment.

Skills

Strong communication

Customer service

Organizational skills

Multi-tasking

Basic math

Computer literacy

Problem-solving

Independent and team work

Phone etiquette

Education

High school diploma or equivalent

Associate degree preferred

1–2 years customer service experience preferred

Job description

Certex USA, Inc. in Houston, TX is seeking a Customer Service Representative to answer questions, prepare quotes, process orders, and help ensure a positive customer experience.

You will work closely with customers and internal teams to deliver prompt, professional service and build strong relationships. You will handle inquiries by phone, email, and in person, assist walk-in customers, and maintain accurate records while coordinating with branches to meet customer needs and support daily