Customer Success Specialist – PCB & Tech Sales

TTM Technologies

Sterling (VA)

On-site

USD 50,000 - 79,000

Full time

10 days ago

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Benefits offered by this job

Health benefits

401k plan

Paid vacation & holidays

Job summary

TTM Technologies, Inc. is a leading PCB manufacturer with global reach, offering one-stop design, engineering, and manufacturing services.

The Customer Service Representative coordinates with internal and external customers to optimize pricing, delivery, quality, and responsiveness, while handling quotes, orders, forecasts, RMAs, and invoicing with a focus on fast, accurate communication. Essential knowledge includes A&D and Oracle experience, PCB manufacturing familiarity, and strong

Qualifications

Bachelor's degree preferred.
1-3 years of manufacturing or PCB experience preferred.
Must have A&D experience & previous Oracle experience is preferred.
Printed circuit board manufacturing knowledge is preferred.
Working knowledge of Inside sales functions is preferred.
Must be knowledgeable in spreadsheet and word processing software.

Responsibilities

Initiate quote process in internal quoting system.
Enter Sales Order and work with production control to meet requested lead times/ship dates.
Transmit order acknowledgement to customer.
Work with customer weekly or monthly forecasts to schedule production quantities to meet the customer min/max inventory requirements.
Monitor "in transit" shipments for timely receipt to the consignment hubs.
Maintain weekly forecast information.
Communicate in timely manner to keep customer informed. Work expedited ship methods as needed to meet committed Dock dates.
Work with accounting and buyers for assigned customer monthly statements to resolve overdue payments.