Customer Success Specialist — Orders, Quotes & Support

Safeware, Inc.; Sandston (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

A safety products distributor is looking for a Customer Success Team Member in Sandston, VA. The role involves handling inbound customer calls, addressing issues, providing product information, and processing orders. Candidates should have a high school diploma and at least 3 years of experience in a fast-paced customer service environment. The ideal candidate will have strong attention to detail, ability to work independently and collaboratively, and will be proficient with Epicor Profit 21. This position promotes customer satisfaction and provides support to the outside sales team.

Qualifications

• Prior customer service experience in a fast-paced setting preferred.
• Strong attention to detail and ability to see the big picture.
• Ability to work independently and as part of a team.

Responsibilities

• Answer calls to assist with product questions and order status.
• Communicate information to customers about available products.
• Track and maintain orders and communicate updates to customers.
• Process customer orders and respond to inquiries via email and phone.
• Assist with annual product inventory.

Skills

Customer service experience

Attention to detail

Independent work and teamwork

Education

High School diploma or GED

Tools

Epicor Profit 21

Job description

A safety products distributor is looking for a Customer Success Team Member in Sandston, VA. The role involves handling inbound customer calls, addressing issues, providing product information, and processing orders. Candidates should have a high school diploma and at least 3 years of experience in a fast-paced customer service environment. The ideal candidate will have strong attention to detail, ability to work independently and collaboratively, and will be proficient with Epicor Profit 21. This position promotes customer satisfaction and provides support to the outside sales team.