Customer Success Specialist - Medical Devices & Support

Hamilton Medical, Inc.; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits package

Paid vacation

Paid sick time

401k

Tuition reimbursement

Job summary

Hamilton Medical, Inc. in Reno, NV is seeking a Customer Service Representative to handle calls, process orders, and maintain accurate customer records. You will coordinate with warehousing and billing, update CRM data, and support inventory and service-related tasks in a fast-paced healthcare setting.

The role requires excellent communication, teamwork, and proficiency with Word and Excel. A High School diploma is required, with an Associate’s degree preferred.

Qualifications

• Proficient in Word and Excel.
• Strong communication and interpersonal skills.
• Ability to work in a team and coordinate with multiple departments.

Responsibilities

• Answer incoming calls in a friendly, professional manner.
• Process customer purchase orders and coordinate with warehouse and sales.
• Update CRM with customer information and tracking details.
• Manage invoices, returns, credits, and order status communications.
• Assist in onboarding new customer accounts and maintaining accurate records.
• Support billing processes and inventory-related transactions.

Skills

Communication skills

Interpersonal skills

Teamwork

Education

High School Diploma or equivalent

An Associate’s degree preferred

Tools

Word

Excel

Job description

Hamilton Medical, Inc. in Reno, NV is seeking a Customer Service Representative to handle calls, process orders, and maintain accurate customer records. You will coordinate with warehousing and billing, update CRM data, and support inventory and service-related tasks in a fast-paced healthcare setting.

The role requires excellent communication, teamwork, and proficiency with Word and Excel. A High School diploma is required, with an Associate’s degree preferred.