Senior Customer Relations Specialist - Onsite Boca Raton

Collectors Universe, Inc.; Boca Raton (FL); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health insurance

401(k) matching plan

Paid vacation

Flexible scheduling options

Job summary

Collectors Universe, Inc. is seeking a Senior Customer Relations Specialist in Boca Raton, FL. This full‑time position involves resolving customer queries, collaborating across departments, and maintaining customer accounts. The ideal candidate will have at least 3 years of experience in customer relations and possess strong communication and problem-solving skills.

Benefits include hourly compensation of $23-$28, health insurance, 401(k) matching, and flexible scheduling options.

Qualifications

• At least 3 years of customer relations experience in a customer service environment.
• Experience handling customer resolutions and processing claims.
• Capable of operating independently under pressure.

Responsibilities

• Exercise discretion when engaging with internal and external parties.
• Collaborate to find appropriate solutions for customer responses.
• Resolve queries by clarifying customer's issue.

Skills

Problem-solving

Communication

Empathy

Detail-oriented

Organizational skills

Google Workspace

Salesforce

Education

High school diploma or equivalent

College degree

Job description

Collectors Universe, Inc. is seeking a Senior Customer Relations Specialist in Boca Raton, FL. This full‑time position involves resolving customer queries, collaborating across departments, and maintaining customer accounts. The ideal candidate will have at least 3 years of experience in customer relations and possess strong communication and problem-solving skills.

Benefits include hourly compensation of $23-$28, health insurance, 401(k) matching, and flexible scheduling options.