Customer Relations Lead, PSA

Collectors Universe, Inc.; Boca Raton (FL); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health insurance

401(k) matching plan

Paid vacation

Flexible scheduling options

Job summary

Collectors Universe, Inc. is seeking a Senior Customer Relations Specialist in Boca Raton, FL. This full‑time position involves resolving customer queries, collaborating across departments, and maintaining customer accounts. The ideal candidate will have at least 3 years of experience in customer relations and possess strong communication and problem-solving skills.

Benefits include hourly compensation of $23-$28, health insurance, 401(k) matching, and flexible scheduling options.

Qualifications

• At least 3 years of customer relations experience in a customer service environment.
• Experience handling customer resolutions and processing claims.
• Capable of operating independently under pressure.

Responsibilities

• Exercise discretion when engaging with internal and external parties.
• Collaborate to find appropriate solutions for customer responses.
• Resolve queries by clarifying customer's issue.

Skills

Problem-solving

Communication

Empathy

Detail-oriented

Organizational skills

Google Workspace

Salesforce

Education

High school diploma or equivalent

College degree

Job description

Position Summary

We’re looking for a Senior Customer Relations Specialist to join our PSA Customer Relations team. The role is based in our Boca Raton, FL office and requires full‑time onsite presence five days per week.

Responsibilities

• Exercise discretion and exhibit sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information to customers using department protocols.
• Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 3 years of customer relations experience in a customer service environment.
• Experience handling customer resolutions, processing and investigating claims, and shipping and handling.
• Strong problem‑solving, communication, listening, and empathetic interpersonal skills.
• Detail‑oriented, organized, and capable of operating independently under pressure.
• Knowledgeable in Google Workspace and, preferably, Salesforce.
• Ability to maintain composure, remain open to ideas, and try new approaches.

Physical Requirements

• Computer use: typing, mouse work, and prolonged computer use.
• Hand use: regular handling of various tasks.
• Hearing requirements: ability to hear alarms, signals, and verbal instructions.
• Lifting and carrying: ability to lift, carry, and move materials up to 40 pounds.
• Phone answering, texting, and computer operation may be required.
• Standing or sitting for extended periods.

Compensation & Benefits

• Hourly rate: $23 – $28 (actual compensation varies by location, level, experience, and skill set).
• Health insurance (medical, dental, vision) for full‑time employees.
• Full‑time eligibility for fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Paid vacation and ten company holidays.
• Employee discounts on select grading services.
• Flexible scheduling options for many teams.

Workplace Requirements

The position requires onsite work at the Boca Raton office five days per week.

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable law. If you require accommodation due to a disability or special need, please email [e-mail].

Legal and Privacy Statement

Collectors uses e‑Verify to validate your ability to work legally in the United States. We will not request personal information such as bank account details, social security numbers, or national IDs, nor will we ask for payments for business-related equipment. If you suspect fraud, contact [e-mail]. For disclosures regarding personal information collected during the recruitment process, please see our Privacy Notice for U.S. Applicants. California residents may view additional information specific to California.