Customer Success Specialist — Growth & Training

Safe Haven Security Services, LLC.; Riverside (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

PTO & holidays

Medical, Dental, Vision

401k and Life Insurance

EAP

Award recognition

ADT Dealer

Job summary

Safe Haven Security is seeking a dedicated Customer Service Representative to provide exceptional information on products and services via phone and email. You will respond to inquiries, resolve issues, and maintain accurate records while coordinating with technical teams to schedule appointments and assist customers with technical concerns.

Ideal candidates will demonstrate excellent written and verbal communication, strong problem-solving abilities, attention to detail, and the ability to

Qualifications

• Strong written and verbal communication skills.
• Solid problem-solving abilities with attention to detail.
• Ability to multitask and prioritize tasks.
• Proficiency in using computer systems and software applications.
• Self-motivation and results-oriented mindset.

Responsibilities

• Promptly respond to incoming calls and address customer inquiries professionally.
• Investigate customer concerns and provide effective solutions.
• Maintain accurate customer records and collaborate with departments to ensure service quality.
• Coordinate with technical teams to schedule appointments and assist customers with technical issues.
• Process customer payments accurately and efficiently.
• Deliver outstanding customer service through phone and email interactions.

Skills

Communication

Problem solving

Multitasking

Computer literacy

Self-motivation

Education

High School diploma

Job description

Safe Haven Security is seeking a dedicated Customer Service Representative to provide exceptional information on products and services via phone and email. You will respond to inquiries, resolve issues, and maintain accurate records while coordinating with technical teams to schedule appointments and assist customers with technical concerns.

Ideal candidates will demonstrate excellent written and verbal communication, strong problem-solving abilities, attention to detail, and the ability to