Customer Service Representative (8am-5pm)

Safe Haven Security Services, LLC.; Riverside (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

PTO & holidays

Medical, Dental, Vision

401k and Life Insurance

EAP

Award recognition

ADT Dealer

Job summary

Safe Haven Security is seeking a dedicated Customer Service Representative to provide exceptional information on products and services via phone and email. You will respond to inquiries, resolve issues, and maintain accurate records while coordinating with technical teams to schedule appointments and assist customers with technical concerns.

Ideal candidates will demonstrate excellent written and verbal communication, strong problem-solving abilities, attention to detail, and the ability to

Qualifications

• Strong written and verbal communication skills.
• Solid problem-solving abilities with attention to detail.
• Ability to multitask and prioritize tasks.
• Proficiency in using computer systems and software applications.
• Self-motivation and results-oriented mindset.

Responsibilities

• Promptly respond to incoming calls and address customer inquiries professionally.
• Investigate customer concerns and provide effective solutions.
• Maintain accurate customer records and collaborate with departments to ensure service quality.
• Coordinate with technical teams to schedule appointments and assist customers with technical issues.
• Process customer payments accurately and efficiently.
• Deliver outstanding customer service through phone and email interactions.

Skills

Communication

Problem solving

Multitasking

Computer literacy

Self-motivation

Education

High School diploma

Job description

At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

Position Summary

Safe Haven Security is currently seeking a dedicated Customer Service Representative to join our organization. The primary focus of this role is to provide exceptional assistance to customers by delivering comprehensive product and service information through phone and email communication channels.

In this role you will:

• Promptly respond to incoming calls and address customer inquiries in a professional and courteous manner
• Investigate customer concerns and issues thoroughly, offering effective solutions to ensure customer satisfaction
• Maintain accurate and updated customer records while collaborating with various departments to guarantee exceptional service delivery
• Coordinate with technical teams to schedule appointments and provide further assistance to customers with technical concerns
• Process customer payments accurately and efficiently
• Deliver outstanding customer service through phone and email interactions

To be successful in this role, you should have:

• Exceptional written and verbal communication skills
• Strong problem-solving abilities with attention to detail
• Effective multitasking and task prioritization skills
• Proficiency in using computer systems and software applications
• Self-motivation and results-oriented mindset

What Safe Haven requires in a candidate:

• High School diploma or equivalent
• Previous experience in customer service
• Must reside in the Kansas City metropolitan area

About Safe Haven

At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement.

At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated.

As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence.

If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve.

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why Join Safe Haven

• Weekly pay
• Paid Time Off (PTO) program and paid holidays
• Medical, Dental, Vision, 401k, and Life Insurance Coverage
• Employee Assistance Program (EAP)
• Recognized by Newsweek's "America's Greatest Workplaces"!
• Safe Haven is the largest employee-based ADT Authorized Dealer