Customer Success Specialist — Growth & Support (Onsite)

Instant; Pensacola, Northern (FL, KY); Híbrido; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional growth

Flexible vacation

Medical, Dental, Vision benefits

Resumo da oferta

Instant Financial is seeking a Customer Success Specialist to join our Pensacola, FL team. You will manage client inquiries, escalate issues when needed, and support a scalable customer experience.

The role emphasizes timely communication, problem solving, and collaboration with internal teams to improve service delivery. The ideal candidate has customer service or technical support experience, strong written and verbal communication, and the ability to work in a fast-paced environment while

Qualificações

• Bachelor's degree or equivalent professional experience.
• Experience in customer service or technical support.
• Ability to communicate with diverse audiences.
• Strong analytical and problem-solving skills.
• Fast-paced execution with attention to detail.

Responsabilidades

• Manage and resolve client inquiries and escalations.
• Troubleshoot and coordinate with cross-department teams.
• Contribute to documenting SOPs and trainings.
• Assist in training call center agents and provide weekend support as needed.
• Support operational goals and drive continuous process improvements.

Conhecimentos

Customer service

Written communication

Verbal communication

Analytical skills

Organizational skills

Time management

Cloud-based software

Formação académica

Bachelor's degree or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Instant Financial is seeking a Customer Success Specialist to join our Pensacola, FL team. You will manage client inquiries, escalate issues when needed, and support a scalable customer experience.

The role emphasizes timely communication, problem solving, and collaboration with internal teams to improve service delivery. The ideal candidate has customer service or technical support experience, strong written and verbal communication, and the ability to work in a fast-paced environment while