Customer Success Specialist – Growth & Day 1 Benefits

Performance Foodservice; Springfield (VT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in Vermont's Springfield area is seeking a Customer Service Associate to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will communicate with customers and vendors and resolve issues promptly, supporting the department in daily operations.

This role requires 6–12 months of customer service experience and a high school diploma. The schedule is Monday–Friday 8:30am–5:00pm with occasional weekend rotations; competitive pay

Qualifications

• 6–12 months customer service experience
• Experience with order entry and customer inquiries
• Strong communication and problem-solving skills

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Education

High School Diploma/GED or Equivalent

Job description

Performance Foodservice in Vermont's Springfield area is seeking a Customer Service Associate to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will communicate with customers and vendors and resolve issues promptly, supporting the department in daily operations.

This role requires 6–12 months of customer service experience and a high school diploma. The schedule is Monday–Friday 8:30am–5:00pm with occasional weekend rotations; competitive pay