Remote-First Outdoor Tech Customer Success Lead

Tactacam; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Wellness

Paid Leave

401(k) Plan

Outdoor-Centric Culture

Recognition Program

Job summary

Tactacam is seeking a motivated Customer Success Manager to guide B2B and enterprise clients post-sale, ensuring successful onboarding, activation, and ongoing platform orientation. You will be the technical liaison, monitor site activity, and identify opportunities to expand camera deployments while sustaining high retention.

Ideal candidates have 3+ years in customer success or related roles, strong data analysis, and proven ability to manage complex, multi-site accounts within a fast-paced

Qualifications

• Bachelor’s degree in Business, Marketing, or related field required.
• Proven track record in onboarding, retention programs, and enterprise accounts.
• Strong ability to analyze usage data and account trends to drive deployments.

Responsibilities

• Onboard new clients and guide them through hardware setup, enterprise platform integration and navigation.
• Manage enterprise trial logistics, including unit provisioning and platform walkthroughs.
• Conduct regular check-ins with B2B customers to track unit activity and discuss future monitoring needs.
• Track account health metrics and renewal opportunities to prevent churn.
• Coordinate with sales on expansion opportunities across sites and locations.

Skills

CRM proficiency

Account management

Data analysis

Relationship building

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Tactacam is seeking a motivated Customer Success Manager to guide B2B and enterprise clients post-sale, ensuring successful onboarding, activation, and ongoing platform orientation. You will be the technical liaison, monitor site activity, and identify opportunities to expand camera deployments while sustaining high retention.

Ideal candidates have 3+ years in customer success or related roles, strong data analysis, and proven ability to manage complex, multi-site accounts within a fast-paced