Customer Success Specialist: Compliance & AI Insights

present of AI; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Dili offers an AI-powered compliance tool that checks certified payroll and prevailing wage compliance on US construction and infrastructure projects. This role sits on a small team as a first customer-facing contact, focusing on clear explanations, onboarding, and ongoing support.

A successful candidate will have up to two years in customer success or implementation, strong communication, and the ability to learn wage and apprenticeship regulations quickly in a real-world setting.

Qualifications

• 1–2 years in customer success or implementation (or related roles).
• Strong written and spoken communication.
• Ability to learn wage/ apprenticeship regulations quickly.

Responsibilities

• Answer questions from customers and respond to inquiries.
• Build relationships and onboard new users.
• Monitor usage patterns and identify potential issues.
• Explain prevailing wage rules in plain terms to customers.

Job description

Dili offers an AI-powered compliance tool that checks certified payroll and prevailing wage compliance on US construction and infrastructure projects. This role sits on a small team as a first customer-facing contact, focusing on clear explanations, onboarding, and ongoing support.

A successful candidate will have up to two years in customer success or implementation, strong communication, and the ability to learn wage and apprenticeship regulations quickly in a real-world setting.