Customer Success Specialist

present of AI; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Dili offers an AI-powered compliance tool that checks certified payroll and prevailing wage compliance on US construction and infrastructure projects. This role sits on a small team as a first customer-facing contact, focusing on clear explanations, onboarding, and ongoing support.

A successful candidate will have up to two years in customer success or implementation, strong communication, and the ability to learn wage and apprenticeship regulations quickly in a real-world setting.

Qualifications

• 1–2 years in customer success or implementation (or related roles).
• Strong written and spoken communication.
• Ability to learn wage/ apprenticeship regulations quickly.

Responsibilities

• Answer questions from customers and respond to inquiries.
• Build relationships and onboard new users.
• Monitor usage patterns and identify potential issues.
• Explain prevailing wage rules in plain terms to customers.

Job description

This is a first customer-facing role on a small team, helping clean energy developers and contractors get set up and keep using a compliance tool. Day to day it means answering questions, building relationships, watching usage patterns, and explaining wage and apprenticeship rules in plain terms. A strong candidate has up to two years in customer success or implementation, writes and speaks clearly, and learns regulations quickly.

How it fits the AI era

AI handles much of the document checking behind the product, so the specialist spends less time on manual lookups and more time interpreting results for customers. Customer questions will often be about why the system flagged something and what to do next. Trust, judgment on edge cases, and passing real customer feedback to product stay human work.

How it builds AI experience

The role offers close exposure to how an AI compliance product is adopted by real construction and energy teams, including where users trust it and where they push back. Someone can build relevant experience by learning the prevailing wage and apprenticeship basics, trying AI tools to draft help articles, and tracking which customer questions repeat. That feedback loop with product and engineering is a practical way to learn how AI features get improved.

Worth showing

• Explaining rules in simple terms
• Onboarding or implementation experience
• Basic prevailing wage knowledge

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Dili

AI software that checks certified payroll and prevailing wage compliance on US construction and infrastructure projects.