Customer Success Specialist – Cement & Logistics

Ash Grove Cement Company in; Florida; Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Vision Insurance

Retirement Plan

Paid Time Off, Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Disability Pay

Life Insurance

Growth Opportunities and more!

Zusammenfassung

Sapphire Americas, a CRH company, is seeking a Customer Service Representative to deliver high-quality service to customers and support internal teams with order management, issue resolution, and administrative coordination. You will process transactions accurately, communicate with stakeholders, and help ensure timely customer service aligned with our North American cement operations.

You will work in a cement environment, interacting with sales, operations, logistics, and finance to coordinate

Qualifikationen

• Minimum High School Diploma or GED required.
• Minimum 1 year of experience in customer service, administration, or related experience.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems.

Aufgaben

• Serve as a primary point of contact for customer inquiries, orders, and issue resolution.
• Process customer orders and transactions accurately in the company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Track and communicate status updates on orders, shipments, or service requests.
• Review and verify pricing, invoices, and account details for accuracy.
• Assist with billing discrepancies, adjustments, and reconciliations.
• Support account setup, maintenance, and documentation.

Kenntnisse

Customer service

Communication skills

Microsoft Office

Multitasking

Attention to detail

Independent work

Ausbildung

High School Diploma or GED

Tools

CRM systems

Microsoft Office Suite

Jobbeschreibung

Sapphire Americas, a CRH company, is seeking a Customer Service Representative to deliver high-quality service to customers and support internal teams with order management, issue resolution, and administrative coordination. You will process transactions accurately, communicate with stakeholders, and help ensure timely customer service aligned with our North American cement operations.

You will work in a cement environment, interacting with sales, operations, logistics, and finance to coordinate