Customer Success Specialist - Billing Operations

Les Mills Brasil ??; Chicago (IL); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Join Les Mills Brasil as a Customer Success Specialist - Billing Operations in Chicago, where you'll provide exceptional customer service and support Billing & AR teams. Emphasizing effective communication and relationship-building skills, this full-time position offers flexibility and aims to promote a healthier planet through fitness. If you thrive under pressure and embrace change, this could be your next great opportunity.

Benefits

Health Insurance

401K

Gym stipend and LM+ Subscription

Company holidays + 15 days paid time off

Flexible work arrangements

Qualifications

• Strong customer service and problem-solving skills required.
• Ability to thrive in a fast-paced environment is essential.

Responsibilities

• Draft partnership agreements and manage billing setups for all customer types.
• Complete daily support cases efficiently and maintain data integrity.
• Collaborate with teams on contractual needs and high-priority initiatives.

Skills

Customer service

Problem solving

Time management

Collaboration

Attention to detail

Job description

Customer Success Specialist - Billing Operations

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Customer Success Specialist - Billing Operations

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$60,000 – 65,000 USD

Join our Chicago-based team as a full-time Billing Operations Specialist—where your top-notch customer service skills will shine in a hybrid role supporting our dynamic Billing & AR team!

$60,000 – 65,000 USD

Join our Chicago-based team as a full-time Billing Operations Specialist—where your top-notch customer service skills will shine in a hybrid role supporting our dynamic Billing & AR team!

About The Role

We’re looking for someone to fill a full-time Billing Operations Specialist role who provides excellent customer service for internal and external customers. They support the success of the overall Billing Operations (BO) function alongside the BO & Accounts Receivable (AR) Lead. We are looking for someone based out of Chicago to spend time in our office and have flexibility of some work from home time each week.

The Kind Of Things You’ll Be Involved In

• Draft partnership agreements and complete billing setups for all customer types (live, virtual, distributor, LM+, etc.)
• Complete daily support cases efficiently and accurately
• Follow department monthly processing schedule and all assigned duties, including data cleanup, specialized invoicing, and issuing monthly partner notices
• Serve as a SME for US billing operations processes, projects & partnership agreements to local and global stakeholders
• Maintain data integrity to guarantee accurate customer billing (reconciliations, programming audits, billing audits, etc.)
• Proactively offer recommendations to improve ways of working and collaborate with teammates to roll out changes
• Collaborate with legal, CX and finance teams on any ad hoc contractual needs, urgent team tasks, or high-priority initiatives
• Build and maintain SOPs for the department
• Ad hoc project management and execution
  
  

You (are)

Skills and experience you'll need

• Energized by building relationships within teams
• Accountable, confident, and have a proven track record of high performance
• Enjoy working in an environment of ambiguity
• Energetic and not afraid to work flexibly to get the job done
• Remain calm under pressure
• Self-motivated, flexible, and resilient
• Not afraid of putting in the groundwork to set up systems and processes
• Forward-thinking, innovative, and creative
• Embrace change and excel in fast-paced environments
• Continuously looking for ways to improve ways of working and your individual skills
  
  

Other Skills

• Excellent presentation skills, both to individuals and groups.
• Comfortable working to deadlines and managing a large volume of tasks and communication.
• Ability to thrive in a fast-paced environment, embrace change, and have an ongoing desire to take a 'hand-on' approach
  
  

Ideally you will have had experience within the health and fitness industry, but this is negotiable. Passion for our purpose to create a fitter planet is not! You must live and breathe our purpose and values of United, Be Brave and Change the World.

We’re looking to be wowed by your ability to embrace change and bring others along on the journey.

In return for all you bring to us, we’ll give you every chance to exercise your passion, and thrive with a company that’s out to change the world.

About Les Mills

At Les Mills, unlocking and amplifying that inner drive to achieve our goals is something we’re not shy to say we’re great at.

Today, Les Mills Internationals programs are in 20,000 gyms in over 100 countries – pair that with the boom of our digital subscription service LES MILLS+ (like Netflix for our workouts), and it’s an exciting time to be a part of our global company. Our mission is simple – to create a fitter planet.

You don’t have to be a fitness fanatic to fit in here, but you can make a workout part of your workday. If you want to grow your professional career, Les Mills International could be the place for you. Our mission is simple – to create a fitter planet.

What’s In It For You

We operate as a flexible and hybrid workplace with a mix of working in the office and at home as a work scheme that enhances and encourages work/life balance. Whether that be working from home, going to the gym or doing school drop-offs/pick-ups, we want our employees to feel comfortable working in an environment they can thrive and feel empowered.

We Offer Some Great Benefits That Include

We offer some great benefits that include:

• Gym stipend and LM+ Subscription
• Health Insurance
• 401K
• Global mobility
• Company holidays + 15 days paid time off
• Summer Fridays
  
  

We are an organization committed to providing a flexible, diverse and inclusive environment. We believe our people are the only way to help us work towards some steep growth goals and industry-leading innovations. If you’re excited about this role, we encourage people of all backgrounds to apply, even if you don’t meet every requirement. We might have something waiting in the wings that you’d be perfect for. We value the concepts of togetherness, support, equity, and respect, and that begins with increasing diversity in our teams.

Reference number: req316

Profession

Operations

Company: Lesmills Career

Date posted: 31st May, 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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