Client Success Manager - Cyber Insurance - US Markets

TransUnion; Chicago (IL); Remote; USD 54,000 - 84,000; Full time

Job summary

An established industry player is seeking a Client Success Manager specializing in Cyber Insurance. This role offers the chance to lead implementation projects, build strong client relationships, and ensure high levels of client satisfaction. With a focus on innovation and collaboration, the position provides opportunities for personal and professional growth within a dynamic environment. The ideal candidate will possess strong communication skills, a knack for stakeholder management, and the ability to adapt to various client needs. Join a team that values diversity and is committed to making a positive impact in the industry.

Benefits

Flexible Time Off

Paid Time Off

Health Benefits

Mental Health Support

Disability Benefits

Paid Parental Leave

Tuition Reimbursement

401(k) with Employer Match

Employee Stock Purchase Plan

Charity Gift Matching

Qualifications

• 3+ years in client management, project management, or business analysis.
• Excellent verbal and written communication skills required.

Responsibilities

• Manage implementation activities for small to mid-tier clients.
• Focus on client satisfaction and contract renewals.

Skills

Client Management

Project Management

Business Analysis

Communication Skills

Relationship Building

Stakeholder Management

Organizational Skills

Presentation Skills

Self-Motivation

Flexibility

Tools

Salesforce CRM

Job description

Client Success Manager - Cyber Insurance - US Markets

Client Success Manager - Cyber Insurance - US Markets

Apply locations: Chicago, Illinois

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: 19032921

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.

What You'll Bring:

• Minimum 3 years work experience in client management, project management, business analysis or similar
• Excellent verbal and written communication skills
• Ability to actively listen and analyze customer needs
• Excellent relationship building skills; able to effectively build a network across a partner organization and within CyberScout
• Stakeholder management experience
• Organized, detail-oriented and able to multi-task
• Professional and engaging presentation skills
• Self-motivated; high achiever
• Flexible working approach to accommodate time-zones of internal and external meetings
• Experience using Salesforce CRM
• Able to travel up to 20%
• Insurance experience, specifically in Cyber, a plus
• Bi-lingual, a plus
• This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

Client Onboarding and Implementations

• Project manage implementation activities for small to mid-tier clients
• Build relationship with client as key point of contact during implementation
• Lead and manage full project plan with client, conducting regular project meetings to assess progress
• Attend regular internal planning meetings and liaise with internal stakeholders to ensure all requirements are delivered on time and to a high standard
• Monitor program post-launch to ensure all BAU activities are running as expected e.g. invoicing, Salesforce management
• Support with managing new country/non-standard implementations

Account Management

• Focus efforts on client satisfaction, engagement and success to ensure contracts are retained and renewed for multiple years
• Work alongside the Business Development Manager with delivery of account management tasks such as client reporting, contracting and quarterly account reviews
• Document clear records of key processes for all clients and regularly review them to ensure they are as efficient and effective as possible
• Regularly communicate with operations team to ensure client process requirements are adhered to accurately and that they are aware of any client requested changes to processes and setup
• Help to solve client queries or issues efficiently and where necessary escalate to the Client Success Director
• Assist with building content for client facing materials to support sales process from pre-sales to launch activities e.g. training presentations, process maps, implementation guides
• Utilize key systems to report insights and analyze operational trends

Supporting Revenue and Territory Growth Efforts

• Assist with research to prepare for Cyberscout’s entry into a new territory
• Work with Business Development team to identify and implement opportunities for revenue growth and sustain high level of client retention

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information:

The U.S. base salary range for this position is $54,200.00 - $84,000.00 annually. This position is eligible for both base pay and commission earnings. TransUnion commission targets are generally 20% – 50% of base salary and may vary based on position. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title: Account Mgr II, Account Mgmt - Direct Sales