Customer Success Associate_Multi-language speaking

Chowbus; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company in the food delivery sector is looking for a Customer Success Associate to manage relationships with restaurant partners in Chicago. This role focuses on enhancing product adoption and customer retention through direct interactions and strategic recommendations. Candidates must be proficient in English, Korean, and Mandarin, with a bachelor's degree and relevant experience in customer success or similar fields.

Benefits

Medical, dental, and vision insurance

401(k)

100% employer-paid Short-Term Disability (STD)

Company holidays

Paid Parental Leave

Flexible Paid Time Off (PTO)

Qualifications

• 2+ years of relevant experience required in customer success, sales, or related fields.
• Direct experience in POS, restaurant, or SaaS industry preferred.

Responsibilities

• Manage a book of restaurants to enhance product adoption.
• Assist key restaurant customers with potential issues and retention strategies.
• Coordinate with local teams for on-site service needs.

Skills

Proficiency in English

Proficiency in Korean

Proficiency in Mandarin Chinese

Education

Bachelor's degree in a relevant field

Job description

Customer Success Associate_Multi-language speaking

Customer Success Associate_Multi-language speaking

1 week ago Be among the first 25 applicants

This range is provided by Chowbus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55.00/hr - $65,000.00/hr

The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience. The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with local ground teams during on-site support visits, with the goal of improving customer retention. The role also drives discovery of upsell and new customer opportunities through building long term relationships with restaurant partners.

What You'll Focus On

• Product Adoption-Manage a book of restaurants and help restaurants be more successful at using our POS products and features through calls and guiding them to appropriate self-serve resources and tutorials
• Discover upsell opportunities and upsell additional products and features
• Customer Retention-Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department
• Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs
  
  

What You Bring

• Bachelor's degree in a relevant field highly preferred
• 2+ years of relevant experience required
• Direct experience in a customer success, sales, operations, or project management role preferred
• Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred
• Proficiency in English, Korean and Mandarin Chinese required
  
  

What We Offer

• The salary range for this position is between $55-65K and monthly bonus based on performance
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Purchasing

• Industries

  Retail

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