Specialist Customer Success

HARIBO of America, Inc.; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

HARIBO of America, Inc. is seeking a Specialist - Customer Success to support retail customers in Chicago. This full-time role involves managing customer orders, enhancing interdepartmental collaboration, and ensuring efficient service delivery. Candidates should have a Bachelor’s degree and relevant experience in customer management, supply chain, or logistics.

Benefits

Comprehensive benefits package

Equitable pay practices

Qualifications

• Bachelor's Degree preferred or 7+ years of relevant experience.
• 3+ years experience in customer account management or supply chain.
• Experience with ERP systems like SAP is required.

Responsibilities

• Manage customer orders and ensure fulfillment.
• Resolve inquiries regarding order status and shipment tracking.
• Develop partnerships with brokers and logistics providers.

Skills

Customer account management

Supply chain

Logistics

Inside sales support

Education

Bachelor’s Degree

High school Diploma

Tools

SAP

Power BI

Job description

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Start: immediately in Chicago/Rosemont, IL / United States

Permanent position, Full-time

The Specialist - Customer Success supports direct ship retail customers such as grocery, drug, convenience, value, mass and other retail channels and distributors that sell HARIBO products. This role oversees all operational aspects of assigned account(s) including order management, order fulfillment, shipment tracking, resolving freight claims, and Order To Cash Flow Process (also known as O2C). Located on-site at the HARIBO of America corporate headquarters in Rosemont, Illinois. As a member of our Specialist Customer Service team, within our supply chain organization, you will partner with internal teams including Supply Chain, Logistics, Sales, and Marketing. The Specialist Customer Service works cross-functionally with internal and external stakeholders to fill customer purchase orders in full and deliver orders on time.

The ideal Specialist - Customer Success will have a Bachelor's Degree plus 3+ years of experience in customer account management, inside sales, supply chain, or logistics experience supporting internal and external customers.

Responsibilities

• Provide status of HARIBO product orders to retail customers, distributor partners, and broker partners in grocery, drug, convenience, value, mass, and other retail channels that sell HARIBO product
• Support and resolve inquires related to order status and tracking shipments for retail customers
• Develop and maintain partnerships as the liaison between HARIBO, brokers, and 3rd party logistics providers
• Respond to warehouse and logistics carrier inquires, track orders through to delivery
• Resolve freight claims
• Utilize SAP and Power BI reporting to view inventory and order history
• Identify and resolve issues affecting overall service to retail, broker, and distributor customers
• Coordinate with retail customers, broker partners, and distributors regarding transportation needs
  
  

Qualifications

• UPDATED: High school Diploma required, Bachelor’s Degree preferred.
• In lieu of Bachelor’s Degree, 7+ years of relevant work experience customer account management, supply chain, or inside sales support
• 3+ years of experience in customer account management, supply chain, or inside sales support
• Previous ERP, Enterprise Resource Platform, experience is required ( preferably SAP )
  
  

Preferred Qualifications

• Working knowledge of SAP S4-HANA is strongly preferred
• Prior experience working specifically in the CPG / Consumer Packaged Goods industry within a customer success, supply chain, logistics, or similar corporate support role
  
  

Compensation And Benefits

Target Hiring Pay Range: $60,000 - $80,000 annually

This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting. Please note, a candidate’s offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role.

In addition to the base salary, HARIBO of America, Inc. offers a comprehensive benefits package to support the well-being of our associates and their families.

HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all applicable federal, state, and local laws regarding pay transparency.

HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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