National Account Customer Success Specialist

Paycom; Lockbourne (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Premium Guard, Inc. seeks a results-driven National Customer Success Specialist to manage a portfolio of multi-million dollar accounts and oversee PO requisitions. You will coordinate with sales managers and distribution facilities to ensure timely supply and strong customer satisfaction.

The role requires excellent written and verbal communication, sharp attention to detail, and the ability to multitask under tight deadlines. Proficiency in Microsoft Office is essential.

Qualifications

• College degree or 3 years’ experience in business, customer service or account management.
• Strong written and verbal communication skills.
• Excellent organizational and follow-up skills.
• Robust attention to detail.
• Results oriented and self-motivated with ability to multitask under tight deadlines.
• Strong analytical skills and problem-solving techniques.
• Strong computer skills using Microsoft Office required.

Responsibilities

• Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
• Track orders and follow through for customer.
• Interact with sales managers, and distribution facilities regarding supply requirements.
• Lead and Manage customer feedback and coordinate resolutions internally.
• Embrace and exceed customer expectations.

Skills

Customer service

Account management

Communication

Organization

Attention to detail

Multitasking

Analytical skills

Problem solving

Education

College degree or 3 years' experience

Tools

Microsoft Office

Job description

Premium Guard, Inc. seeks a results-driven National Customer Success Specialist to manage a portfolio of multi-million dollar accounts and oversee PO requisitions. You will coordinate with sales managers and distribution facilities to ensure timely supply and strong customer satisfaction.

The role requires excellent written and verbal communication, sharp attention to detail, and the ability to multitask under tight deadlines. Proficiency in Microsoft Office is essential.