Customer Success Specialist

PSA Security; Westminster (MD); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with match

Paid parental leave

Job summary

PSA Security is seeking a Customer Success Representative to serve as a cheerful liaison between customers and vendors, maintaining relationships and ensuring high-quality service. You will support order processing, data entry, and timely communications while upholding our SAFE principles.

Ideal candidates bring 2–3 years of customer service experience, data entry skills, and strong communication abilities.

Qualifications

• 2-3 years of customer service experience.
• At least one year of data entry/order entry experience.
• Authorization to work in the US.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customers’ needs through various channels: phones and NetSuite Cases.
• Adhere to Standard Operating Procedures and act as liaison between customers and vendors in processing and follow up on orders and cases.
• Provide accurate lead time of orders; monitor open orders backlog and provide updates on delays.
• Provide timely shipping/tracking notifications and licensing information.
• Promote the SAFE approach to provide consistent exceptional customer experiences.

Skills

Communication

Listening skills

Attention to detail

Team player

Data entry

Computer proficiency

Education

High school diploma

Tools

NetSuite

Job description

PSA Security is seeking a Customer Success Representative to serve as a cheerful liaison between customers and vendors, maintaining relationships and ensuring high-quality service. You will support order processing, data entry, and timely communications while upholding our SAFE principles.

Ideal candidates bring 2–3 years of customer service experience, data entry skills, and strong communication abilities.