Customer Success Specialist — Fast-Paced Security Tech

PSA Security Network; Westminster (CO); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Paid parental leave

PTO

Job summary

PSA Security Network is seeking a Customer Success Representative to serve as a cheerful liaison between customers and vendors, ensuring top-tier service and accurate order processing. You will handle inquiries via phones and NetSuite, deliver timely updates, and maintain strong relationships to support ongoing growth.

The role emphasizes detail-orientation, effective communication, and a team-focused, professional approach within a fast-paced environment.

Qualifications

• 2–3 years customer service experience
• At least one year of data entry/order entry experience
• Experience in security or insurance industries is a bonus (but not required)
• Authorization to work in the US
• High school diploma or GED
• Experience with NetSuite is a plus
• Fantastic listening skills
• Excellent communication skills, both verbal and written
• Customer focus, problem solving, people skills, strong computer proficiency and a good phone presence
• Ability to learn and adapt quickly
• Desire to provide quality customer service
• Great organizational and time management skills with the capacity to multitask in a fast-paced environment
• Ability to work with little supervision
• Dependable and responsible, with excellent work ethic and team focus
• Professional demeanor
• Excellent at managing expectations and risks

Responsibilities

• Respond to customers’ needs through various channels: phones and NetSuite Cases
• Adhere to Standard Operating Procedures and act as liaison between customers and vendors in processing and follow up on orders and cases
• Provide accurate lead time of orders
• Monitor open orders backlog to provide timely updates to customers of potential order delays
• Provide timely shipping/tracking notifications
• Provide timely licensing information
• Promotes the SAFE approach to provide consistent exceptional customer experiences
• Upholds the company’s brand and core values in a professional manner
• Other duties as assigned. Employees are required to follow all job-related directives and perform other tasks as requested by their supervisor

Skills

Customer service

Data entry

Communication

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Tools

NetSuite

Job description

PSA Security Network is seeking a Customer Success Representative to serve as a cheerful liaison between customers and vendors, ensuring top-tier service and accurate order processing. You will handle inquiries via phones and NetSuite, deliver timely updates, and maintain strong relationships to support ongoing growth.

The role emphasizes detail-orientation, effective communication, and a team-focused, professional approach within a fast-paced environment.