Customer Success Associate — Fast, Accurate Support

PSA Security; Westminster (CO); On-site; USD 28,929 - 33,062; Full time

Job summary

PSA Security is seeking a Customer Success Representative to join our support team in Westminster, CO. You will serve as a cheerful liaison between customers and vendors, handling inquiries, processing orders, and providing timely updates to ensure satisfaction.

This hourly, non-exempt role emphasizes clear communication, problem solving, and a customer-first mindset. The right candidate has data entry experience, NetSuite familiarity, and a professional demeanor for a fast-paced environment.

Qualifications

• 2-3 years customer service experience
• At least one year of data entry/order entry experience
• Experience with NetSuite is a plus
• Excellent verbal and written communication skills
• Ability to learn quickly and manage multiple tasks

Responsibilities

• Respond to customers’ needs through phone and NetSuite Cases
• Process orders and follow up on cases with customers and vendors
• Provide accurate lead times and monitor open orders for delays
• Provide timely shipping/tracking notifications and licensing information
• Uphold the company brand and core values in a professional manner

Skills

Customer service

Data entry

Communication

Problem solving

Multitasking

Education

High school diploma or GED

Tools

NetSuite

Job description

PSA Security is seeking a Customer Success Representative to join our support team in Westminster, CO. You will serve as a cheerful liaison between customers and vendors, handling inquiries, processing orders, and providing timely updates to ensure satisfaction.

This hourly, non-exempt role emphasizes clear communication, problem solving, and a customer-first mindset. The right candidate has data entry experience, NetSuite familiarity, and a professional demeanor for a fast-paced environment.