Customer Success Specialist (Fully Remote)

Advanced Agrilytics; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

401(k) match

Flexible time off

Job summary

Advanced Agrilytics is seeking a customer support specialist to help TerraSIGNAL users and improve farming outcomes. You will create training materials and AI knowledge base content, and collaborate with a team delivering agronomic technology impact.

You will prioritize and escalate help requests, contributing to a responsive support culture and continuous learning. This role offers competitive benefits and a collaborative work environment with meaningful impact.

Qualifications

• Degree in agronomy, GIS, or related field.
• Experience in software platform support or customer support.
• Strong communication skills.

Responsibilities

• Support TerraSIGNAL users and improve farming outcomes.
• Create training materials and AI knowledge base content.
• Prioritize and escalate help requests.

Skills

Customer support

Agronomy knowledge

Communication skills

Education

Degree in agronomy or related field

Tools

CRM software

Knowledge base platforms

Job description

• Agronomic tech company unlocking every acre's potential.
• Collaborative culture where each person makes a difference.

How you'll help:

• Support TerraSIGNAL users and improve farming outcomes.
• Create training materials and AI knowledge base content.
• Prioritize and escalate help requests.

What you bring:

• Degree in agronomy, GIS, or related field.
• Software platform support and strong communication skills.

Culture:

• Competitive benefits, 401(k) match, flexible time off.
• Collaborative work culture with a big impact.

Advanced Agrilytics

Advanced Agrilytics is an agronomic technology and services company focused on unlocking the potential of every acre through direct-to-farm agronomic guidance, unbiased spatial research, and precision agriculture. They foster a collaborative work culture where each person makes a difference.